Refund Policy & Shipping

 

Refund Policy

“If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.

 

Ordering Information

During checkout you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing hemp-derived CBD (cannabidol). These products and statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. We are committed to 100% compliance with any and all FDA regulations and as such, we do not make any claim, inherent or implied, regarding the effects of using products containing CBD. Please carefully research the use of CBD and consult your doctor before adding products containing CBD to your daily routine.   

Your acceptance of the terms of purchase indicated that you understand and agree to the refund policy. For questions, contact us at Support@ApothecaEarth.com

 

Damage During Shipping

We take client satisfaction very seriously. Due to the nature of shipping, especially overseas shipping, we highly recommend purchasing insurance on all orders. All of our products are tested and inspected for quality prior to leaving our warehouse.

If you believe that damage has occurred to your order during shipping, you may contact us via Email at: support@ApothecaEarth.com and provide us with your order number and the details of the damages.

Only damaged goods claims made within 24 hours of delivery will be considered. Please provide us with as much information as possible and we will review each claim on a case by case basis. 

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.